Trouble Creating an Account

If you are having difficulties creating or confirming an account for making a utility/marina payment or reserving a facility, here are some tips to assist:

Reset the Password

  • Resetting the password will send an email with instructions. 

Can't Find the CivicPlus email

  •  The email should be in your inbox. 
  • If not, check your junk email or filters. Add or email domain to your email applications whitelist to allow emails from CivicPlus. Instructions are available online

Additional Assistance

If you tried the above tips and cannot receive the email. You can complete this form for City staff to work with the vendor to provide assistance, including details for when the email was sent to your email. City staff will attempt to resolve your request with the vendor in 2-3 business days.